PERCIEVED ORGANIZATIONAL SUPPORT DAN KEPEMIMPINAN TRANSFORMASIONAL TERHADAP KINERJA PERAWAT: PERAN MEDIASI MOTIVASI INTRINSIK DAN ORGANIZATIONAL CITIZENSHIP BEHAVIOR

Abstract

The main objective is to investigate the mediating role of intrinsic motivation (IM) and organizational citizenship behavior (OCB) in the influence of percieved organizational support (POS) and transformational leadership (TL) on nurse performance (NP). Background to the problem, patients complained that nursing services had not met expectations. Phenomenon is the background for the need to conduct research related to nurse performance. The novelty provides insight for hospital management to focus more on improving nurse performance and the importance of nurses' intrinsic motivation and organizational citizenship behavior interventions. Sample of 80 privat hospital nurses in Surakarta city Indonesia. Data analysis using SEM-PLS. Results, percieved organizational support and transformational leadership have a positive relationship with intrinsic motivation; The effect of percieved organizational support and intrinsic motivation on organizational citizenship behavior is also positive, percieved organizational support has a positive influence on nurse performance but the influence of transformational leadership on nurse performance is not significant. Mediation testing results showed that intrinsic motivation and organizational citizenship behavior were proven to mediate the influence of percieved organizational support and transformational leadership on nurse performance.